Refund & Returns Policy

Last Updated: 12th of March, 2025

1. Introduction
At IMMNSLY, we value customer satisfaction and strive to provide high-quality crystal-infused water bottles. If you are not completely satisfied with your purchase, our Refunds & Returns Policy outlines the process, conditions, and timeframes for returns and refunds.

2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Returns must be initiated within 30 days of the delivery date.
  • Proof of purchase (receipt or order confirmation) is required.
  • Items purchased on sale or with a discount are final sale and not eligible for return.

3. Non-Returnable Items
The following items cannot be returned:

  • Used, damaged, or altered products.
  • Items without original packaging.
  • Gift cards.
  • Personalized or customized products.

4. How to Initiate a Return
To initiate a return, please follow these steps:

  1. Email us at [email protected] with your order number and reason for the return.
  2. Our team will review your request and provide further instructions.
  3. Once approved, ship the product to the following address: IMMNSLY
    1518 15th Ave, Unit 102 SW, Calgary, AB T3C 0X9
  4. Customers are responsible for return shipping costs unless the product is defective or incorrect.

5. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:

  • If approved, refunds will be processed to your original payment method within 5-10 business days.
  • If rejected, we will notify you with the reason and return the item to you at your expense.

6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at [email protected] within 7 days of receiving your item.

7. Defective or Incorrect Items
If you receive a defective or incorrect product, please email us at [email protected] within 7 days of delivery with photos and a description of the issue. We will arrange for a replacement or a full refund at no cost to you.

8. Late or Missing Refunds
If you haven’t received a refund within 10 business days:

  • Check your bank account again.
  • Contact your credit card company, as processing times may vary.
  • If you still have not received your refund, email us at [email protected].

9. Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged returns.

10. Changes to This Policy
IMMNSLY reserves the right to update or modify this Refunds & Returns Policy at any time. Changes will be posted on our website, immsly.info.

11. Contact Information
For any questions regarding our Refunds & Returns Policy, please contact us:

IMMNSLY
1518 15th Ave, Unit 102 SW, Calgary, AB T3C 0X9
Email: [email protected]